Mae44 Privacy Policy – Your Personal Data Protection

1 Introduction

Mae44 takes our responsibility to protect every player's privacy seriously. As an online gaming platform serving Malaysian users, we understand the importance of personal information security and confidentiality in this digital age.

This Privacy Policy details how mae44 manages your personal data — from collection and processing to storage and disposal. We operate under strict data protection principles, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry standards.

This policy applies to all information collected through the mae44 website, mobile app, customer support systems, and any other official communication channels. By registering or using any mae44 service, you are deemed to have read and agreed to the terms of this Privacy Policy.

2 Types of Personal Data Collected

Mae44 collects various types of personal data necessary to provide safe, efficient, and responsible services. The following are the categories of data we collect:

3 How We Collect Data

Mae44 collects personal data through several key channels:

• Account Registration: Information you provide when registering a new account at mae44, including your name, email, phone number, and date of birth.
• Identity Verification (KYC): Supporting documents you upload for identity verification purposes, such as ID card images and bank statements.
• Financial Transactions: Information collected automatically when you make a deposit or withdrawal through the mae44 platform.
• Platform Usage: Data automatically generated when you use the mae44 website or app, including browsing activity, clicks, and game interactions.
• Support Communications: Records created when you contact the mae44 customer support team via live chat or email.
• Cookies and Similar Technologies: Data collected through cookies, tracking pixels, and other tracking technologies used on the mae44 platform to enhance the user experience.

4 Purpose of Personal Data Use

All personal data collected by mae44 is used solely for the following legitimate and stated purposes:

• Account Management: Creating, verifying, managing, and protecting your player account on the mae44 platform.
• Transaction Processing: Processing deposits, withdrawals, and all other financial transactions accurately and securely.
• KYC Verification Compliance: Meeting legal requirements related to identity verification and anti-money laundering (AML) prevention.
• Service Communications: Sending important notifications related to your account, transactions, terms changes, and security updates.
• Customer Support: Resolving complaints, responding to inquiries, and providing technical support to players.
• Platform Security: Detecting and preventing fraud, money laundering, illegal activity, and cybersecurity threats.
• Service Improvement: Analyzing usage patterns to improve the functionality, performance, and user experience of the mae44 platform.
• Legal Compliance: Fulfilling legal obligations, regulations, and directives from relevant authorities.

Mae44 will not use your personal data for any purpose beyond those stated above without obtaining your consent first.

5 Data Sharing and Disclosure

Mae44 understands that your privacy is invaluable. We do not share, sell, or disclose your personal data to third parties except in the following situations:

• Payment Service Providers: We share the necessary transaction details with trusted payment processors and banking institutions to complete your transactions securely.
• Third-Party Identity Verification: KYC data may be shared with recognised identity verification services to ensure the authenticity of submitted documents.
• Statutory Authorities: mae44 will disclose data when required by law, court order, or directive from an authorized enforcement agency.
• Technology Service Partners: Cloud infrastructure and technology providers that help operate the mae44 platform may have limited access to data strictly within the scope of their work, subject to strict confidentiality agreements.

6 Data Security and Protection

Mae44 makes serious investments in security infrastructure to ensure your personal data is always protected against unauthorized access, loss, misuse, or unintended disclosure.

• 256-bit SSL Encryption: All data transmitted between your device and mae44 servers is encrypted using 256-bit SSL protocol, the highest industry security standard.
• Data-at-Rest Encryption: Sensitive data stored in our databases is encrypted using AES-256 encryption for maximum protection.
• Layered Access Control: Only authorised personnel have access to players' personal data, and such access is restricted according to their respective job responsibilities.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any suspicious activity promptly.
• Regular Security Audits: mae44 conducts regular security audits and penetration testing to ensure our systems remain up to date and free from vulnerabilities.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA for an additional layer of protection on their mae44 account.

While mae44 takes all reasonable security measures, no system can guarantee 100% security in a digital environment. Players are also responsible for safeguarding their own login credentials.

7 Data Retention Period

Mae44 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or to comply with applicable legal requirements.

• Active Account Data: Retained for the duration your account is active and for the required period after account closure in accordance with compliance requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial regulations and anti-money laundering requirements.
• KYC Documents: Retained for the duration the account is active and for at least 5 years after account closure for audit compliance purposes.
• Support Communication Logs: Retained for 2 years from the date of interaction for reference and dispute resolution purposes.
• Technical Data and System Logs: Retained for 90 days for security and technical troubleshooting purposes.

Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it can no longer be linked to any specific individual.

8 Cookies and Tracking Technologies

Mae44 uses cookies and similar tracking technologies to enhance the user experience, understand usage patterns, and ensure platform security.

• Essential Cookies: Required for core platform functions such as maintaining login sessions and language preferences. These cookies cannot be disabled.
• Analytics Cookies: Helps us understand how players interact with the platform for improvement purposes. Data is collected in aggregate and does not identify individuals.
• Functional Cookies: Storing your preferences such as display settings and game choices for a more personalized experience.
• Security Cookies: Used to detect and prevent fraudulent activity and to protect your account from unauthorised access.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the mae44 platform.

9 Your Rights as a Player

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data at mae44:

To exercise any of the above rights, please contact the mae44 customer support team via live chat or email. We will process your request within 14 business days.

10 Child Data Protection

The mae44 platform is exclusively for users aged 18 years and above. We do not intentionally collect or process personal data of individuals under the age of 18.

Should we discover that personal data of a child has been collected without our knowledge, we will take immediate action to delete that data and close the associated account. Parents or guardians who believe their child has registered at mae44 are requested to contact our support team immediately.

11 Amendments to the Privacy Policy

Mae44 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any changes take effect immediately upon publication on the mae44 website.

For material amendments that significantly affect your privacy rights, mae44 will provide advance notice via email or in-platform notification at least 7 days before the changes take effect. Continued use of the platform after such notice constitutes your acceptance of the amendments.

12 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data by mae44, our team is ready to assist you.

• Live Chat: Available 24 hours a day, 7 days a week via the chat button on the mae44 platform.
• Email: Send your privacy enquiry to our official email address and we will respond within 2 business days.
• Help Centre: Browse the section FAQ us for answers to frequently asked questions regarding privacy and account security.

Mae44 appoints a Data Protection Officer (DPO) responsible for overseeing privacy policy compliance and handling all data protection inquiries. Written requests relating to personal data will be processed in accordance with established procedures within a reasonable timeframe.